Communications Policy

Black Rose Global communicates with clients, prospective clients, partners, and organizations through multiple communication channels to support onboarding, service delivery, account management, and requested business interactions.

This policy explains how those communications occur and the choices available to recipients.

1. Communication Channels

Black Rose Global may communicate through:

• Email

• SMS (text messaging)

• Telephone

• Video conferencing

• Client Portal

• Agent Portal

• AI-assisted operational systems

• Website forms

• Appointment scheduling systems

2. Operational Communications

Operational communications may include:

• Appointment confirmations

• Strategy session scheduling

• Onboarding updates

• Project milestones

• Lead delivery notifications

• Account status updates

• Client support responses

• Billing notifications

• Security notifications

These communications are considered part of the services requested by the client.

3. Marketing Communications

Marketing communications are sent only to individuals who voluntarily provide consent where required by applicable law.

Marketing messages may include:

• Service announcements

• Product updates

• Educational content

• Company news

• Promotional opportunities

Marketing consent may be withdrawn at any time.

4. SMS Messaging

Black Rose Global may send SMS messages relating to:

• Appointment reminders

• Scheduling confirmations

• Account updates

• Requested information

• Service notifications

• Operational updates

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent to receive SMS messages is not required to purchase products or services.

5. Artificial Intelligence Communications

Black Rose Global utilizes AI-assisted operational systems, including Vanta, to coordinate communications, onboarding, scheduling, workflow management, documentation, operational updates, and client support.

AI-assisted communications are designed to improve efficiency while maintaining appropriate human oversight where necessary.

6. Communication Preferences

Clients may request updates to their communication preferences, including marketing opt-outs, by contacting Black Rose Global directly.

Operational communications related to active services may continue where reasonably necessary to fulfill contractual obligations.

7. Privacy

Communications are handled in accordance with the Black Rose Global Privacy Policy.

Personal information is managed using commercially reasonable safeguards and trusted third-party providers where appropriate.

8. Contact

Questions regarding this Communications Policy may be directed to:

Black Rose Global

Email: support@blackroseglobal.net

Website: blackroseglobal.net